Reading, Language Arts, Math, Typing, Spanish, Science, Word Processing and Creativity



 
Responsibility of the Client/Attendees:


-To E-mail or mail a member registration form and payment for any of our programs 1 week before its first meeting time and date. This applies to our summer camps and before/after-school programs. The dates for any of our programs are found by clicking on the After-School Program tab at the top of the website. During the school year the form/payment must be received 1 week prior to each block. We meet for Fall, Winter, and Spring sessions.

-CHECK PAYMENTS with registration forms can be mailed BEFORE any program begins. Please plan on the form/payment arriving 1 week before the program begins. Check payments must be mailed with the registration form to Computer Kids Club, P.O. Box 246, Kirkwood, DE 19708-0246  

-Credit Card payments must be received 1 week before the start date of the program.

-Credit card payments can be made online; type in: https://www.paypal.me/ComputerKidsClubDE

We use the PayPal service for these transactions for security reasons, so we do not store or have in our possession any credit card information. 

***If you DO NOT have a PayPal account it is okay, just let us know and we can mail you an invoice for you to pay online.

-To e-mail or call the Director to schedule a session time, and date for individual tutoring and to provide the Director with a subject chosen for the individual tutoring.

-IMPORTANT: To inform the Instructor if someone else is picking up your child, if your child has an EARLY Dismissal or is ABSENT from school on our program day.

Regarding someone new picking up your child. They will need to provide their ID at pickup. Our registration form has a place for emergency contacts, this ideally should be your secondary person authorized to pickup your child. If there is someone outside of you and your secondary authorized pickup, contact me as soon as possible to communicate this to our Coaches. We ask that you contact us PRIOR to the program date if possible. If you must reach us the same day as the program, please TEXT (Preferred) or CALL (keep in mind sometimes voicemails are delayed) 302-438-1318.

Regarding EARLY Dismissal and ABSENCES. For the security of our students it is important to know if they will not be attending on any program day. When we arrive, sometimes the office staff is not able to provide this information, and as it is our professional duty to teach and manage the students when we are on site, so we do not answer our phones once we arrive on site, and reception is extremely poor and non existent in some labs. We ask that you contact us prior to the program date if possible. If you must reach us on the same day as the program, please TEXT (Preferred) or CALL (keep in mind sometimes voicemails are delayed) 302-438-1318.

 

Children should be picked up promptly at the sessions ending time from their school. Should you be running late please TEXT and inform the Director at 302-438-1318. Late charges will apply.

*Keep in mind that the Director is teaching, and at some schools there is limited or no service, so the office may be contacted in this case. If they are not responding, please contact your emergency contact to pick up your child or inform us of a new contact. Please have them bring their IDENTIFICATION at pickup.

-For your child to follow the School Code of Conduct and ACCEPTABLE USE POLICY regarding computer usage and equipment. Parents have signatured such policies for your school. If student is not compliant with the policies, the Director will provide an Incident Report to the Principal, and communicate with you what behaviors we have reminded your child are unacceptable.

-Our service does not charge for registration/enrollment fees, or any materials fees at this time.  In addition, we DISCOUNT our program (compared to other computer science/technology programs) to make it affordable for families. We do not want our students to miss out on critical enrichment skills. Because of these special benefits to our families, We DO NOT OFFER any form of discount.

-Returned Check Fees are enforced and if a check is returned "insufficient funds" we will charge you a fee of $25.00 for the inconvenience of submitting the payment again, and to cover the cost of the fees we are charged.

-In some cases, where sufficient notice is given PRIOR to a school program or a summer camp beginning, if the program has been paid for, a partial monetary refund will be given and only if we receive electronic mail notification, in a timely manner.

Our cancellation fees and policy are as follows:

If we receive electronic mail cancellation 3 weeks or more before the start date of any program. $45.00 cancellation fee for each registration. 

If we receive electronic mail cancellation 2-3 weeks before the start date of any program.  $60.00 cancellation fee for each registration.

If we receive electronic mail cancellation 1-2 weeks before the start date of any program. $75.00 cancellation fee for each registration.

If we receive electronic mail cancellation within 1 week from the start date of any program there are NO REFUNDS

*Why a cancellation fee? We usually have a waiting list for students to join our after-school program and summer camps. If we reach out to the families on the waiting list and its too late for them to participate, which in most cases it is because they found alternative programs already, we disappoint our families who could have benefited from the program, and participated if we had reached out sooner. We spend hours of time trying to replace the attendees who cancel, to make our minimum attendees to run our program, resulting in extra overall expenses. 

-Account CREDITS ONLY are determined and approved by the Director and on a case by case basis. In ALL cases we do NOT approve credits for random absences, early dismissals, and early withdrawals from a program or a summer camp, whether notified or not.

-IF a CREDIT ONLY is approved the Director will e-mail you the terms and offer. The CREDIT ONLY is transferable to another student, and can be used towards our INDIVIDUAL TUTORING, another block of our AFTER-SCHOOL PROGRAM and our SUMMER CAMPS. (The credit is good for one year (1 year) from date of issue in all cases)

-Families have a 5 minute grace period at pickup time. After that five minute period, you are to provide $1.00 per minute to the Technology Coach or you will be invoiced for latenesses. 

-To notify the Director through electronic mail of any concerns about the program, whether it be the planning, coaches, administration, or other. It is our responsibility to provide your child with the best technology instruction, and without your help we cannot make any changes. 

Responsibility of the Program Director/Coaches:

-To deliver the session content detailed on your school's flier. Age groups are taught the same program details, however, modified for the individual age groups. We teach grades K, 1, and 2 on one side of the lab, age appropriate planning and grades 3, 4, 5, 6 in another section of the lab, age appropriate planning. 

-If a program cancels due to low enrollment or otherwise, the client has the choice of the following: A monetary refund, a CREDIT ONLY which can be used for INDIVIDUAL TUTORING, AFTER-SCHOOL Programs, SUMMER CAMPS. This credit CAN be transferred between siblings and is good for one year (1 year) from date of credit. 

-If there is a snow day on the day of your program, you will be informed of a makeup class at the end of the school year in the month of May. If there is more than one makeup class, we may or may not be able to accommodate due to scheduling, but will inform you if it is possible.

-If there is an unexpected cancellation to no fault of our own, i.e. Power Outage, computer network is down or out of use, lockdown, or any other situation preventing us from being on site there are no makeups or credits.

-To inform you if there is a rate change for our programs. Due to rising costs, inflations in our business costs, we will inform you of rate changes as they occur. These changes may happen at any time in any one of our programs.


Responsibility of Schools and Participants for Individual Tutoring:

The below policy applies to individual tutoring using participants computer equipment AND to the schools participating in the Computer Kids Club program.

- Computer Kids Club cannot be responsible if video, sound, printer or other technological errors occur during a session.

- Computer Kids Club is not responsible if a session is canceled due to the unlikely event of a storm, power outage or incompatibility issues.

-Computer Kids Club is not responsible for errors due to downloads, or for virus claims and or equipment failures used during a session. It is the attendees or schools responsibility to use virus protection software to block viruses and potential hazards from downloads, such as Flash, or any other download that happens out of our control. 

-Computer Kids Club is not responsible for errors in browser capability. 


Additional Information:

-All websites and programs used in our planning are safe and have been tested by the Director. URLS that are used have been tested and are suitable for viewing by children. CKC cannot guarantee content further related to links found on the world wide web. Some sites contain too many links to follow end to end and links change daily. Although the instructor approves the content and activities for use during a session, CKC is not responsible for content that may be on certain pages through additional links on a webpage. Please supervise your child while they are using the internet.